While the rest of your organization may be able to use a standard boilerplate RFP to select vendors, evaluating contact center outsourcers requires a carefully crafted RFP. Why? Because your new partner will own a huge part of your customer experience, which means that their employment practices, hiring philosophy, and corporate culture truly matter.
The process of figuring out the right RFP questions doesn’t have to be stressful. That’s why we’ve put together a comprehensive template for you to use.
This contact center RFP template is designed to effectively compare vendors while digging deep into details that will drive your decision, and ultimately your success with a new partner.
Don’t stress. Rely on this template to help put together your RFP.