Customer Retention Case Study
How We Exceeded Our Media Client's Customer Retention Goals by 10%
Fill our the form to download the eBook
Download your copy
As a pillar within an industry that has been rocked by shifts in technology and distribution as well as customer habits and expectations, this major Canadian media company partnered with Blue Ocean to focus on customer wins and revenue retention.
In this downloadable case study, discover how we:
- Transitioned seamlessly from their 10-year predecessor with no disruption to the customer experience;
- Built a brand-new training program to exclusively focus on customer retention;
- Exceeded contractual service goals by 10%, saving the client money on every customer win.
Get your copy of this case study today.