Calculating the Cost of Contact Center Outsourcing

What's the True Cost of Customer Service?

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Download our eBook to understand how contact center pricing really breaks down.

Whether you’re outsourcing for the first time and need to make the financial business case or you’re simply trying to understand the cost differences between potential partners, this guide will help you do the math. 

We break it down to the basics: 


 

Untitled design - 2022-01-07T154311.809  Pay Per Use vs Pay Per Person

Untitled design - 2022-01-07T154311.809  Realizing a reduction in FTE

Untitled design - 2022-01-07T154311.809  Understanding "All-In" costs

Untitled design - 2022-01-07T154311.809  How technology factors in

 

Plus, you’ll find a handy chart for comparing in-house versus outsourced costs in the world of customer care. 

Get your copy of our Calculating Contact Center Costs eBook today. 

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