What's the True Cost of Customer Service?
Whether you’re outsourcing for the first time and need to make the financial business case or you’re simply trying to understand the cost differences between potential partners, this guide will help you do the math.
We break it down to the basics:
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Pay Per Use vs Pay Per Person Realizing a reduction in FTE Understanding "All-In" costs How technology factors in |
Plus, you’ll find a handy chart for comparing in-house versus outsourced costs in the world of customer care.
Get your copy of our Calculating Contact Center Costs eBook today.