Calculating the Cost of Contact Center Outsourcing
What's the True Cost of Customer Service?
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Download our eBook to understand how contact center pricing really breaks down.
Whether you’re outsourcing for the first time and need to make the financial business case or you’re simply trying to understand the cost differences between potential partners, this guide will help you do the math.
We break it down to the basics:
Pay Per Use vs Pay Per Person
Realizing a reduction in FTE
Understanding "All-In" costs
How technology factors in
Plus, you’ll find a handy chart for comparing in-house versus outsourced costs in the world of customer care.
Get your copy of our Calculating Contact Center Costs eBook today.
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Pay Per Use vs Pay Per Person